Voice bot admin

Client name Internal notes

VICIdial web URL (their server)

Their public IP

Non-agent API user

API password (leave blank to keep)

VICIdial API URL

API port

API source

API source-IP restriction

Required API permissions/functions

Behind NAT?

VPN required?

AI server IP allowlisted?

Campaign ID

List ID

AI in-group

Live-agent transfer in-group

VICIdial version

Asterisk version

Trunk used by the client’s Asterisk to the carrier (Twilio, etc.). We do not host their PBX.

Provider

Trunk name on their Asterisk

Termination host

Origination URI (to their Asterisk)

SIP username

SIP password (leave blank to keep)

Authentication method

Carrier/provider signaling IPs

Port

Transport

Codecs

Outbound caller ID

Outbound dial prefix

Inbound routing context/extension

DIDs this trunk presents (one per line)

DID → script (one per line, e.g. +1331… = mva)

Scripts: mva, final_expense, medicare_frontier. Tester page uses the same scripts.

Asterisk media, firewall, human transfer, dialer limits, and VICIdial status mappings.

Client Asterisk IP/host

SIP technology

SIP listening port

RTP port range

NAT/external address details

External media method

HTTPS firewall rule

SIP firewall rule

RTP firewall rule

Transfer method

Human transfer destination

Three-way transfer prefix

Conference/local-closer prefix

Blind transfer supported?

Warm transfer supported?

Dial method

Maximum concurrent calls

Maximum attempts per number

Permitted calling hours

Campaign time zone

Answering-machine detection

Country code

Dial prefix

Qualified/forwarded status

Pass/not-interested status

DNC status

No-answer status

Failed/drop status

Give these to the client to paste into their VICIdial/Asterisk. Do not install VICIdial here.

Webhook URL X-Telephony-Key

Create up to 20 bots. Each one gets a script and a number list. Qualified answers forward to a human agent. Not qualified is Pass. Abuse is DNC.

New bot name

Script

Admin login

Client connections